It is a pleasure for our multi-disciplinary team of kitchen designers, suppliers, installers
and project managers to help you materialize your kitchen dreams. You will benefit from our
exceptional customer service, attention to detail, and integral expertise. Our process
typically includes the following phases:
1. Design Consultation & Planning 2. Conceptual Kitchen Design & Proposal Presentation 3. Design Engagement & Final Design Presentation 4. Kitchen Ordering 5. Kitchen Delivery & Installation 6. Project Evaluation & Follow-up
The journey to designing your personalized kitchen can begin in two ways. The first involves a meeting with our designers in our design studio where we will introduce you to the wide array of kitchen styles and functionality options available while we learn a little bit about your overall project goals. In order to extend such understanding so a design proposal can be tailored to you, we may need to continue discussions in a subsequent meeting. We can accommodate all schedules (evenings and weekends are possible!). The objective of these Initial Client Meetings is to understand your likes/dislikes, functionality requirements, aesthetic preferences, approximate budget and project timeframe. This information will allow us to begin to work through a basic design that is completely tailored to you. In the event it is more convenient to first meet at your home or the site of the project, we can arrange for a designer to come and meet you to discuss your project needs, show you our various samples and examples, and begin the discussion and topics usually covered during our Initial Client Meetings. Depending on the amount of information exchanged during this first meeting, a second meeting may be required to prepare a design proposal. At O.NIX, we recognise that you have unique design objectives, so we want to partner with you to work towards your goals. *If you are working with an Interior Designer and/or Architect, we encourage you to have them accompany you to our studio or at an alternative place where we can all meet. We want to collaborate with them to integrate their design plan early in our process to help you achieve success.
Few days after we complete our Initial Client Meetings we will invite you back to our studio to present our Basic Design Proposal to you. In this proposal, we will reveal a conceptual kitchen design from our realistic 3D software, along with few suggested options. We will also provide you a high-level cost estimate of the kitchen based on the information that we have interchanged. Finally, we will review a high-level project plan showing the most important activities and durations necessary for the achievement of your goals. Although the work done up to this point is a complimentary service we provide, nor is it binding for either parties, we are confident that we would have satisfied your expectations, so you will be eager to proceed with the next step of the process, where we will formally engage you in a personalized service that involves a professional fee which will be applied to the cost of your kitchen.
During this entire design period, our aim is to collaborate with you even further and explore all available options (layouts, finishes, colours, etc.) until you are 100% satisfied with the design of the kitchen. To ensure that we will provide you a very refined kitchen design of “European design” – we work closely with the highly experienced design teams of our German and Italian kitchen manufacturers. On top of having a few meetings with you to evolve the design during this period, we will also visit your home to refine the knowledge we gathered previously and take detailed measurements of your kitchen space. If possible, we will also liaise with your team of contractors to accurately define all of the technical specifications required for your kitchen. Most importantly, we work with them to develop a comprehensive schedule to ensure all of the coordinated work activities will be done seamlessly. Should you require detailed information of certain products not included in our offerings, we can provide you referrals from our trusted network of industry partners. From appliances, countertops, flooring, lighting, wall-coverings, etc., we can connect you to the right businesses and individuals who can also provide you with personalized attention, valuable information, and special discounts. Once we have completed a detailed design that you are satisfied with, we will invite you back to our showroom for an initial Design Presentation. This is the time where we will review and sign-off on the final design that you helped create, confirm the finishes, accessories, add-ons, etc. We will also provide to you detailed drawings, a project plan, and a firm quote of the kitchen. This is a major milestone achievement for both you and us, as the kitchen design is ready to be released for manufacturing.
With your order to proceed, O.NIX will release the final kitchen design to the chosen European manufacturer. We will handle all aspects of the ordering and immediately begin to track progress until the kitchen is completed. We will maintain close communication with the supplier during the manufacturing and quality assurance process.
Just before the manufacturing of your kitchen is completed, we will start to coordinate with our shipping partners its transportation, import and delivery to your home. During the period leading up to the arrival of your kitchen we will be coordinating the installation phase with your contracting team. After your kitchen is installed, our team will inspect and review the kitchen with you. With having your full satisfaction, the project is considered complete and the final milestone is achieved. You have earned this moment to take pleasure in your new kitchen.
Our goal of providing exceptional service and providing our clients with complete satisfaction extends beyond just installing your kitchen. We value your feedback and want to hear where we have excelled and where we need to improve. Moving forward, we want to ensure you are still enjoying your kitchen investment in the months and years after your purchase. In addition to the kitchen warranty provided by the supplier, O.NIX provides a unique Kitchen Satisfaction Program to ensure you get the longevity your kitchen was designed and made for.